At Best Wig Outlet Shop, we understand that finding the perfect hair solution is personal. Just as we carefully craft our collections—from Human Hair Wigs to delicate Eyelashes—we want your shopping experience to be flawless. If your item isn’t quite right, our hassle-free returns and exchanges policy is designed with your confidence in mind.

✨ Quick Policy Overview

  • Return Window: 15 days from the delivery date.
  • Condition: Items must be unused, unaltered, and in original packaging with all tags attached.
  • Refund Method: Refunds are issued to your original payment method.
  • Processing Time: Refunds processed within 5-10 business days after we receive your return.
  • Exchanges: We gladly exchange for a different size, color, or style (subject to availability).

Our Return & Exchange Promise

We serve a global community of style enthusiasts—from professionals seeking the natural look of Lace Front Wigs to those exploring cultural styles with Hair Pieces for Black Women. Your trust is paramount. This policy reflects our dedication to transparency and customer care, ensuring you shop with confidence across our Hairpieces Department, Extension Departments, and accessory collections.

Step-by-Step Return & Exchange Process

1 Initiate Your Request

Within 15 days of delivery, email us at [email protected] with your order number and reason for return/exchange. Use the template below to ensure we have all needed details.

2 Receive Instructions

We’ll respond within 24-48 hours with a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your package.

3 Package Your Item

Securely pack the item in its original packaging, including all accessories, tags, and certificates. Include the RMA number clearly on the outside of the package.

4 Ship Your Return

Ship the package to our fulfillment center using a trackable service. Return shipping costs are the customer’s responsibility unless the return is due to our error (wrong or defective item).

5 Inspection & Processing

Once received, our quality team will inspect the item within 3-5 business days. We will notify you via email once your return is approved and your refund or exchange is processed.

6 Refund or Exchange Fulfillment

For refunds: Your money will be returned to your original payment method. For exchanges: Your new item will be shipped promptly with standard or free shipping based on order value.

Return/Exchange Request Email Template

Copy and paste the template below into an email to [email protected] to streamline your request.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Best Wig Outlet Shop Team, I would like to request a [return/exchange] for my recent order. Order Number: [Please insert] Product Name: [e.g., Lace Front Wig, Clip-in Hair Extensions] Reason for Return/Exchange: [e.g., size, color, style, defect] I confirm that the item is unused, unaltered, and in its original packaging with all tags attached. Please provide the RMA number and return instructions at your earliest convenience. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number – Optional]

Refund Timeline & Method

  • Processing Time: After we receive and approve your return, refunds are processed within 5-10 business days.
  • Refund Method: Funds will be returned to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal).
  • Bank Processing: Depending on your financial institution, it may take an additional 3-10 business days for the refund to appear in your account.
  • Exchanges: For exchanges, once approved, your new item will be shipped within 1-2 business days. Shipping times follow our standard policy (10-25 days based on your selected method).

⚠️ Important Exceptions & Non-Returnable Items

To ensure hygiene and quality for all our customers, the following items are FINAL SALE and cannot be returned or exchanged:

  • Eyelashes (for obvious hygiene reasons)
  • Nail Jewelry (due to their delicate, personalized nature)
  • Any wig, hairpiece, or extension that has been custom-colored, cut, altered, or worn.
  • Items not in their original condition, missing tags, or without original packaging.
  • Items damaged due to customer mishandling or improper care.

Note: This policy is consistent with industry standards for hygiene-sensitive beauty products and protects the integrity of our collections like Human Hair Wigs and Hair Pieces for Women.

Frequently Asked Questions

What if I received a defective or wrong item?

We apologize for any inconvenience! Please contact us immediately at [email protected]. We will cover return shipping costs and expedite a replacement or full refund.

Can I return sale items?

Yes, sale items follow the same 15-day return policy unless explicitly marked as “Final Sale.”

Do you offer international returns?

Yes, we accept returns from our global customer base (excluding remote areas we do not ship to). Customers are responsible for return shipping costs and any applicable customs duties.

What about hygiene?

Your safety is our priority. All returned wigs and hairpieces (except final sale items) undergo a professional quality and hygiene inspection before being considered for restocking.

Need Help? We’re Here for You!

Just as we assist in selecting the perfect Monofilament Wig or Headband Wig, our customer service team is ready to guide you through the returns process.

Email: [email protected]
Response Time: Within 24-48 hours
Operating Hours: Monday-Friday, 9 AM – 6 PM PST

Best Wig Outlet Shop
369 Ruth Avenue, Mountain View, US 94043
Website: petalsdeals.com

Thank you for trusting Best Wig Outlet Shop. We are committed to democratizing beauty, one confident and secure transaction at a time.

© 2024 Best Wig Outlet Shop. All rights reserved.

Last Updated: May 15, 2024

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