Your Confidence, Delivered and Guaranteed

At Best Wig Outlet Shop, we believe that finding your perfect style should be a joyful and worry-free journey. Just as we meticulously curate our collections—from the seamless realism of our Lace Front Wigs to the vibrant expressiveness of our Hair Pieces for Black Women—we are committed to ensuring your entire experience, from checkout to delivery and beyond, is flawless. This policy outlines our transparent processes for shipping and returns, designed to empower you to shop with absolute confidence.

✨ Our Commitment to You

We serve a global community of style enthusiasts. Whether you’re a professional seeking the perfect Monofilament Wig or exploring new looks with Clip-in Hair Extensions, your trust is our priority. This policy reflects our dedication to clarity, care, and your complete satisfaction.

🚚 Shipping Information

We strive to get your new style to you as quickly and safely as possible.

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation.

Shipping Methods & Delivery Times

We offer two reliable shipping options to cater to your needs:

  • Standard Shipping (Paid): Shipped via DHL or FedEx.
    • Cost: $12.95 USD.
    • Estimated Delivery: 10-15 business days after shipment.
  • Free Shipping: Available on orders over $50 USD, shipped via EMS.
    • Cost: Free.
    • Estimated Delivery: 15-25 business days after shipment.

Please note: Delivery times are estimates and may vary based on destination country’s customs processing. “Business days” exclude weekends and public holidays.

Shipping Regions

We ship globally! However, we are currently unable to deliver to a few remote areas and some parts of Asia. If your region is not serviceable, it will be indicated during checkout.

🔁 Hassle-Free Returns & Exchanges

If your item isn’t the perfect match, our straightforward policy is here to help.

Quick Policy Overview

  • Return Window: 15 days from the date of delivery.
  • Condition: Items must be unused, unaltered, and in original packaging with all tags and certificates attached.
  • Refund Method: Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Processing Time: Refunds are processed within 5-10 business days after we receive and approve your return.
  • Exchanges: We gladly exchange for a different size, color, or style (subject to availability).

Step-by-Step Return & Exchange Process

  1. 1 Initiate Your Request
    Within 15 days of delivery, email us at [email protected] with your order number and reason for return/exchange. Please use the template provided at the bottom of this page for clarity.
  2. 2 Receive Instructions
    Our customer care team will respond within 24-48 hours with a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your package.
  3. 3 Package Your Item
    Securely pack the item in its original packaging, including all accessories, tags, and certificates. Write the RMA number clearly on the outside of the package.
  4. 4 Ship Your Return
    Ship the package to our fulfillment center using a trackable shipping service. Return shipping costs are the customer’s responsibility, unless the return is due to our error (e.g., you received a wrong or defective item).
  5. 5 Inspection & Processing
    Once received, our quality team will inspect the item within 3-5 business days. We will notify you via email once your return is approved.
  6. 6 Refund or Exchange Fulfillment
    For refunds: Your money will be returned to your original payment method.
    For exchanges: Your new item will be shipped promptly based on standard or free shipping eligibility.

Refund Timeline & Method

  • Processing Time: After we receive and approve your return, refunds are processed within 5-10 business days.
  • Refund Method: Funds are returned to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal).
  • Bank Processing: Depending on your financial institution, it may take an additional 3-10 business days for the refund to appear in your account.
  • Exchanges: Once approved, your new item will be shipped within 1-2 business days. Shipping times follow our standard policy outlined above.

⚠️ Important Exceptions & Non-Returnable Items

To ensure the highest standards of hygiene and quality for all our customers, the following items are FINAL SALE and cannot be returned or exchanged:

  • Eyelashes (for obvious hygiene reasons).
  • Nail Jewelry (due to their delicate and personalized nature).
  • Any wig, hairpiece, or extension (Human Hair Wigs, Clip-in Extensions, Hairpieces, Half Wigs, etc.) that has been custom-colored, cut, altered, or worn.
  • Items not in their original condition, missing tags, or without original packaging.
  • Items damaged due to customer mishandling or improper care.

Note: This policy is consistent with industry standards for hygiene-sensitive beauty products and protects the integrity of our collections for every customer.

💌 Need Help? We’re Here for You!

Just as we assist in selecting the perfect Headband Wig or accessory from our Headwear Department, our customer service team is ready to guide you.

Email: [email protected]
Response Time: Within 24-48 hours
Operating Hours: Monday – Friday, 9 AM – 6 PM PST

Best Wig Outlet Shop
369 Ruth Avenue, Mountain View, US 94043
Website: petalsdeals.com

Return/Exchange Request Email Template

Copy and paste the template below into an email to [email protected] to streamline your request.

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Best Wig Outlet Shop Team, I would like to request a [return/exchange] for my recent order. Order Number: [Please insert] Product Name: [e.g., Lace Front Wig, Clip-in Hair Extensions] Reason for Return/Exchange: [e.g., size, color, style, defect] I confirm that the item is unused, unaltered, and in its original packaging with all tags attached. Please provide the RMA number and return instructions at your earliest convenience. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number – Optional]

Thank you for trusting Best Wig Outlet Shop. We are committed to democratizing beauty, one confident and secure transaction at a time.

© 2024 Best Wig Outlet Shop. All rights reserved.

Last Updated: May 15, 2024

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