Term and Conditions

1 Acceptance of Terms

By accessing and using the Best Wig Outlet Shop website (petalsdeals.com), you accept and agree to be bound by these Terms and Conditions, our Privacy Policy, and our Shipping & Returns Policy. These documents collectively govern your relationship with Best Wig Outlet Shop.

2 User Obligations and Responsibilities

2.1 Account Creation and Security

When creating an account or making a purchase, you agree to:

• Provide accurate, current, and complete information
• Maintain the confidentiality of your account credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

2.2 Acceptable Use

You agree not to use our website to:

• Violate any applicable laws or regulations
• Infringe upon the intellectual property rights of others
• Transmit any harmful, offensive, or illegal content
• Interfere with or disrupt the website’s functionality
• Attempt to gain unauthorized access to any part of our systems

2.3 Age Requirement

You must be at least 18 years old or have parental consent to make purchases on our website. By using our services, you represent that you meet these age requirements.

3 Products and Services Description

3.1 Product Information

Best Wig Outlet Shop specializes in high-quality hair solutions including:

• Human Hair Wigs: Made from 100% human hair for natural appearance and styling versatility
• Lace Front Wigs: Feature a sheer lace front for undetectable hairlines
• Monofilament Wigs: Offer superior realism with individually hand-tied hairs
• Hair Pieces & Extensions: Including clip-in extensions, half wigs, and specialized pieces for Black women
• Accessories: Headwear, turbans, eyelashes, and nail jewelry

3.2 Product Representation

We strive to accurately represent our products through images and descriptions. However, please note:

• Colors may vary slightly due to monitor settings and lighting conditions
• Hair texture and density may have natural variations, especially in human hair products
• Product availability is subject to change without notice

3.3 Hygiene-Sensitive Products

Due to hygiene considerations, certain items are marked as FINAL SALE and cannot be returned:

• Eyelashes (all types)
• Nail Jewelry
• Any wig, hairpiece, or extension that has been custom-colored, cut, altered, or worn

4 Orders and Payment Terms

4.1 Order Process

When you place an order:

1. You receive an order confirmation email (this is not a shipping confirmation)
2. We process your order within 1-2 business days after payment confirmation
3. You receive a shipping confirmation with tracking information once your order is dispatched
4. All orders are subject to availability and acceptance by Best Wig Outlet Shop

4.2 Pricing and Payment

All prices are listed in US Dollars (USD) and include applicable taxes where required by law. We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed securely through encrypted channels. Your payment information is never stored on our servers.

4.3 Shipping and Delivery

We ship globally with some restrictions (currently unable to deliver to some remote areas and parts of Asia). Shipping options include:

• Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 business days after shipment
• Free Shipping: Available on orders over $50 via EMS, delivered within 15-25 business days after shipment

Delivery times are estimates and may vary due to customs processing in destination countries.

4.4 Order Cancellation

You may cancel your order within 24 hours of placement, provided it has not yet been processed for shipping. Contact us immediately at [email protected] to request cancellation.

5 Returns, Exchanges, and Refunds

5.1 Return Policy

We offer a 15-day return window from the date of delivery. To be eligible for return:

• Items must be unused, unaltered, and in original packaging
• All tags and certificates must be attached
• Certain hygiene-sensitive items are final sale (see Section 3.3)

5.2 Return Process

1. Email [email protected] within 15 days of delivery with your order number
2. Our team will provide a Return Merchandise Authorization (RMA) number
3. Ship the item securely with the RMA number clearly marked
4. Return shipping costs are the customer’s responsibility unless the return is due to our error

5.3 Refunds

Refunds are issued to the original payment method within 5-10 business days after we receive and approve your return. Depending on your financial institution, it may take an additional 3-10 business days for the refund to appear in your account.

6 Intellectual Property

6.1 Our Intellectual Property

All content on petalsdeals.com, including but not limited to text, graphics, logos, images, and software, is the property of Best Wig Outlet Shop or our licensors and is protected by copyright and other intellectual property laws.

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. You may not:

• Reproduce, distribute, or modify any content without our express written permission
• Use our trademarks or logos without authorization
• Use any automated systems to extract data from our website

6.3 User-Generated Content

If you submit reviews, photos, or other content to our website, you grant us a perpetual, royalty-free license to use, modify, and display that content for promotional and operational purposes.

7 Limitation of Liability

7.1 General Limitation

To the fullest extent permitted by law, Best Wig Outlet Shop shall not be liable for:

• Any indirect, incidental, or consequential damages arising from your use of our website or products
• Damages resulting from events beyond our reasonable control (force majeure)
• Any errors or inaccuracies in product descriptions or pricing
• The conduct of any third parties, including shipping carriers

7.2 Maximum Liability

Our total liability to you for any claim arising from these Terms or your use of our services shall not exceed the amount you paid for the product(s) in question.

7.3 Product Use and Care

You are responsible for following all care instructions provided with your products. We are not liable for damages resulting from improper care, styling, or alteration of products.

8 Privacy and Data Protection

We are committed to protecting your privacy. Our collection and use of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. We implement reasonable security measures to protect your data but cannot guarantee absolute security.

9 Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes shall be resolved in the state or federal courts located in Santa Clara County, California.

10 Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes your acceptance of the modified Terms.

11 Contact Information